Occasionally, a carrier will scan a package as delivered before it arrives at the final destination. It may take an additional day or two for your package to be delivered.
If the package doesn't arrive within a day or two of shipment date please contact us for further tracing. Most items require a signature for delivery, and attempted delivery notice will be left if carrier could not drop package.
Check with members of your household, neighbors, doormen, and the front desk to see if someone accepted delivery.
Look around your delivery area. Carriers try to leave packages in safe locations. Typical spots include under porches, under benches, back doors, and around garages.
Check your mailbox. Some smaller items are placed there.
Look for an attempted delivery notice. If the carrier feels it is unsafe to leave your package at your residence, the driver will leave an attempted delivery notice.
Once you have verified that shipment did not take place, or that the carrier is not holding the package contact us for further investigation. Please note our policy for lost or missing shipments is to exhaust the tracking with the carrier and submit a claim before processing a duplicate order. Shipment will be replaced at that point, or a store credit.