WHAT IS YOUR RETURN POLICY ON FAUCETS/FIXTURES?
If you need to return a product, please contact us directly. We will respond quickly with instructions on how to return items from your order. We understand you may have second thoughts after ordering online. If your mind changes, you may return most new, unopened items within 30 days of receiving your order for a full refund.
We ask that the product is returned in its original packaging, labeled with your order number and last name. Return fees will be at our expense IF the product is a result of our error; you received an incorrect or defective item excluding website related reasons. Once the returned product has been received and checked, only then a full refund will be processed.
PLEASE NOTE – if the product you ordered is a specialty order product, the returned item may be subject to a 25% restocking fee. If this is the case, we will let you know in advance to returning. This fee will be deducted from your refund.
You should expect to receive your refund within four weeks of your package return, however, in most cases you will receive a refund within 1 week of That Blue Tub receiving the package. This time includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
WHAT IS YOUR RETURN POLICY ON LARGER ITEMS (TUBS, TOILETS/TOWEL WARMERS)?
You can return a large item within 30 days of delivery if it hasn't been installed and is returned in the original packaging. Return shipping for non-defective items is the responsibility of the buyer (as outlined above).
Please NOTE -- depending on the manufacturer a restocking fee of 25% will be applied.
FOR HEALTH REASONS – there are no returns on toilets, toilet seats, or washlets that have been installed and used.
WHAT IS CONSIDERED A NON-RETURNABLE ITEM?
Non-returnable items include partially or completely installed items, special ordered items and items on clearance.
WHAT IF I NEED HELP FINDING SOMETHING FOR ME?
Our Customer Service Team can provide expert advice when it comes to helping you make a purchase from helping you choose the item to checking the item out.
WHERE CAN I LEARN MORE ABOUT THE PRODUCT AND ITS SPECIFICATIONS?
Most of our product pages have links at the bottom to a specifications sheet. If the product you’re looking for is missing any information, please contact us and we’d happy to help you with the information needed.
WHAT IF THE FINISH I WANT ISN’T AVAILABLE?
We can certainly help with that! Contact our customer support team and we’ll be happy to investigate the product you’re inquiring about. We’ll be happy to help you find the style and finish you want and need.
HOW DO I KNOW IF A PRODUCT IS A SPECIALTY ORDER PRODUCT?
If you’re concerned whether a product is in stock or not, please contact us and we’d be happy to check for you! If the product you’re looking for isn’t in stock, we’ll be happy to help you find other options readily available for shipping.
HOW DO I KNOW IF THERE IS A RE-STOCKING FEE ON AN ITEM I ORDERED?
Non stocked items from our distribution centres may be subject to a 25% restocking fee. Please contact a customer service representative if you require more information.