Shipping & Returns
We ship anywhere in Canada. Orders over $79 ship for free. Flat rate shipping applies for all other orders.
Larger products (tubs, toilets & furniture) may not be eligible for free shipping and are noted in the item details. Freight shipping charges apply.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) excluding website related reasons - for further details visit our Terms & Conditions.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Modified Return Policies
This Policy applies to all FURNITURE and LIGHTING items.
You can return a large item within 30 days of delivery as long as it hasn't been installed and is returned in the original packaging. Return shipping for non-defective items is the responsibility of the buyer. Please note, depending on the manufacturer a restocking fee of 10-15% will be applied.
Non stocked items from our distribution centres may be subject to a 25% restocking fee. Please contact a customer service representative if you require more information.
The purchase of items that are non-returnable include partially or completely installed items, special ordered items and items on clearance.